Remote LATAM CS Manager: Intercom & AI Workflows

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WeTravel is seeking a Customer Support Manager - Americas to lead the LATAM support team and own Fin (Intercom) operations across the Americas. This hands-on management role focuses on coaching, process design, and scalable customer experiences, collaborating with Product, Engineering, Sales, and Payments.

You will drive AI-driven deflection, manage weekend coverage, and align support initiatives with the company roadmap.

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